Having issues with the app?

If the app is running slowly or your class/video is freezing/stuck, try reinstalling the app on your device. To reinstall, follow these steps:

If the app is running slowly or your session is freezing/stuck, try reinstalling the app on your device. To reinstall, follow these steps:

iOS (iPhone, iPad, iPod Touch):

  1. From your home screen, uninstall the app by holding down on the app icon until it starts wobbling. Then, tap on the "X" in the top left corner of the icon to delete.
  2. Turn your iPhone off and then back on. This step is very important.
  3. Download the app again by visiting the App Store and searching for "Yoga International"
  4. Tap the cloud icon or "Install" to re-download
  5. Sign back into your app

 

ANDROID (smartphone or tablet):

  1. Uninstall the app by going to the Google Play Store and searching for "Yoga International." Press the "Uninstall" button on the Yoga International screen.
  2. Turn your device off and then back on. This step is very important.
  3. Download the app again by visiting the Play Store and searching for "Yoga International"
  4. Tap the "Install" button on that screen to re-download
  5. Sign back into your app

Scrolling issues on the app:

We are currently experiencing an issue that affects app users on the iPhone 10 and Samsung Galaxy 10 that aren't able to scroll through classes on the app. We are working to resolve this issue as quickly as we can. In terms of a solution, we suggest using our mobile website.

To view your membership on our mobile site, please:
  • visit www.yogainternational.com on your mobile browser, such as Safari, Chrome, Firefox, or whatever browser is available for your mobile device
  • log in to your Yoga International account
  • Click on into any section of your account as normal to access

A strong WiFi connection is also important to ensure downloads are fast and seamless.

If you are still experiencing issues, please email us at support@yogainternational.com with the make, model, and operating system of your device.