If you're having an issue with your mobile browser (tablet or phone).

We recommend:

  • Using the latest version of Google Chrome or Safari.

(These browsers are the most compatible with our site and video players).

  • Delete your browser history and clear your cache and cookies.


  1. Open your browser.

  2. Android browser: Go to Menu > More > Settings or Menu > Settings > Privacy & Security. Chrome: Go to Menu > Settings > Privacy.

  3. Android browser: Tap Clear cache, Clear history, and Clear all cookie data as appropriate.


  1. Go to Settings (the app with the gear icon). ...

  2. Scroll down until you see Safari. ...

  3. Tap on Clear History and Website Data.

  4. A message warns you that clearing your cache will remove history, cookies, and other browsing data.

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