We're a small and dedicated team, providing all of our support directly through our Help Center and Chat. Our Help Center provides 24/7 Self Service, or you can reach out to a team member if you're not finding what you need on your own. All you need to do is click the blue chat icon on any page in the bottom right corner of our website or app. Our response time is typically within 24 hours or less.
We're here Monday through Friday, 9 am -5 pm EST. If you write to us over the weekend - we will see your message on Monday morning.
Below are just a few of the reasons why we keep our support online and off the phone:
Troubleshooting: You can continue your day while we work to find a resolution.
Self-service: Our 24/7 help center and custom chatbots have you covered when you need help fast. There is always a way to reach us, just in case!
Visual Aids: Technical issues are often best solved with visual aids. The chat allows us to send screenshots, files, and more!
Record keeping: The chat keeps our interactions with you super organized. If you reach out for additional help, you can pick up right where you left off without repeating yourself, even if you work with a different team member. We've already got all the information!
We understand why some members prefer phone support. A friendly voice on the other side of a call is reassuring, especially if you're frustrated. We want you to know there are real people on the other side of the chat. We're committed to giving you the best support experience while helping you get the most out of your membership!