Access and Login Issues
Learn how to resolve access and login issues here
Page O avatar
Written by Page O
Updated over a week ago

We always suggest:

  • Double-check the spelling of your email address and password linked to your account.

  • If you are logged into the website but do not have access to your membership content, please verify you logged in with the email address you used to sign up for your paid Membership.

  • You can verify the email address you logged in with by using the profile button in the website's upper right-hand corner.

Occasional Website Maintenance

To ensure our Visitors and Members get the best experience on our site, we will do site maintenance and updates, which can cause brief outages from time to time.

When these updates occur, you will see a message stating the site is temporarily down and to try again later. Our downtime is usually less than a few hours, and you'll be able to log back in once the maintenance is complete.

Occasionally our updates may cause your browser to need a fresh start upon your next log-in. You may see an error message saying, "We are unable to log you in at this time," or you may be unable to access your account.

We recommend you delete your browser history and clear your cache and cookies if you encounter this issue. You can also do a hard refresh of your web browser by holding the shift button while you hit the refresh button in the upper left of your web browser. The above steps will reset your information and give you a fresh start for logging in after any site maintenance.

Below are some specific troubleshooting tips to try if you're still experiencing issues after clearing your browser cache and cookies.

  • Remove any ad blocker or virus protection software when viewing our site, as it can block pop-ups necessary for viewing our site.

  • We recommend using Safari or Google Chrome as your web browser when viewing our site, as they are the best equipped for every aspect of our site experience.

  • Make sure you use the most updated version of our recommended web browsers.

    If, after you've cleared your browser history and cache, you find you need to reset your password:

You can request a new password here. Enter your email address in the form, and we will send you instructions on resetting your password!

  1. Note; Please use the link in the new and most recent email, as these links are only valid for 24 hours. Avoid clicking password reset more than once and check your spam folder.

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